How Durrick Designs Centralizes Client Collaboration with Copilot

Durrick Design’s specialized services

Mallory Durrick, founder of Durrick Designs, is no stranger to transformation. Her career began in sales, evolved through marketing, and ultimately took root in web development when she discovered a passion for building, not just directing, creative work. What started as a WordPress-focused business now centers around specialized, high-value site types: eCommerce, eLearning, membership portals, communities, and business directories. As her client needs became more complex, Mallory added client portals and Make.com automation to her offerings—tools that empowered clients and simplified their digital ecosystems. However, a persistent pain point remained: the chaos of scattered file sharing. “No one can ever find anything in Google Drive,” she said. A client inquiry about customer portals led her on a search for better tools for herself and her clients. She tried SuiteDash, but found the user experience lacking. That’s when she discovered Copilot.

A central hub for client assets

What stood out to Mallory about Copilot was its “all-in-one” offering: a dedicated portal that lives on her custom domain, where she could embed tools like Airtable and Google Drive into a single, centralized space. “Copilot eliminates all the clutter,” she said. Even when clients don’t log in regularly, Mallory says there is immense value in the structure: “I 100% appreciate the organization Copilot gives me and my clients. It keeps everything streamlined, centralized, and easy to manage. Clients also love it at first glance because of its convenience.” With Copilot, she’s no longer lost in the labyrinth of shared folders. Everything her clients need—from contracts and design assets to files and billing—is accessible, organized, and presented with custom branding in their client portal dashboard.

This approach has driven exceptional client satisfaction. Her clients highlight her talent for making the entire web development process stress-free: "Mallory's process is super efficient, organized, and collaborative, and working with her has been nothing short of pleasant and stress-free, said Alex Siwik of 4Front Film Co, who also ended up using Copilot for his own business.

Scaling client portal management as a service

The impact of Copilot on Mallory’s service offerings has been contagious. She now recommends Copilot to her own clients as a turnkey solution for their portal needs, even building out their accounts and integrating Make automations so they can stay focused on growing their business. She brands her portal management service as “uSPACES”, a unified secure portal for online client engagement and services. “I’m very transparent about the portal being powered by Copilot,” she says, adding that clients hold their own accounts while she handles setup and onboarding.

The time Durrick Designs saved in administrative overhead, Mallory now gets back in delivering value to clients. “Copilot saves me so much time—just knowing exactly where to find things is a game changer. It’s quick, easy, and lets me get back to the work that actually matters.” And for a designer who thrives at the intersection of strategy and creativity, that value is everything.